Ingersoll Rand Technician-Support in Guangdong, China

Description:

技术支持工程师在处理产品应用、客户投诉时需要提供持续,可靠,精准的技术解决方案,需要有良好的口述及书面沟通技巧,可明确的向内部或客户提供产品信息,解决方案以及相关数据等。详细职责如下:

  • 主要负责产品故障原因分析,故障诊断,产品维修等,工作涉及电气及冷媒系统,包含高压及低压冷媒。
  • 客户现场识别、分析、改造、维修、测试冷水机系统。
  • 提供技术员技术指导
  • 电话及邮件回复客户或服务销售疑问,包含技术、系统、应用等问题
  • 主导并跟踪所有技术员培训
  • 实施现场改造项目,如有问题进行故障诊断
  • 与服务销售合作完成工程验收
  • 完成工作完工报告,并向服务销售、客户及业务开发团队反馈结果
  • 会使用TOPSS, Comfort Site, HVAC Knowledge Center , MS Word, Excel, Power Point
  • 在完成个人及公司业务指标时充分发挥个人创造力,提高效率。
  • 在产品开发及客户使用侧担当产品支持角色
  • 通过现场学习经验,完善公司内部技术文献
  • 可以使用多种工具,能够看懂电气、系统图纸以及相关产品技术文献
  • 学习使用以下仪器:振动测试以,水流量测试仪,铜管探伤仪等。
  • 可以适应偶尔加班
  • 可以适应出差JOB REQUIREMENTS职位要求
  • 3年及以上暖通相关专业工作经验
  • 本科及以上学历
  • 较强的口语及书写技巧,适应与管理层沟通
  • 优秀的沟通技巧,熟悉MS office工具
  • 可以听说读写英语,英语4级及以上
  • 熟悉使用CAD

At Ingersoll Rand we are passionate about inspiring progress around the world. We advance the quality of life by creating comfortable, sustainable and efficient environments. Our people and our family of brands—including Club Car® , Ingersoll Rand® , Thermo King® , Trane® , American Standard® Heating & Air Conditioning and ARO® - work together to enhance the quality and comfort of air in homes and buildings; transport and protect food and perishables; and increase industrial productivity and efficiency. We are a global business committed to a world of sustainable progress and enduring results. For more information, visit www.ingersollrand.com .

Ingersoll Rand is a diverse and inclusive environment. We are an equal opportunity employer, dedicated to hiring a diverse workforce; including individuals with disabilities and United States qualified protected veterans.

Job Summary:

Responsibilities:

Qualifications:

Key Competencies:

We are committed to helping you reach your professional, personal and financial goals. We offer competitive compensation that aligns with our business strategies and comprehensive benefits to help you live your healthiest. We are committed to building an inclusive and diverse culture that engages as well as values the different backgrounds and experiences of our employee, which, in turn, spurs innovation, generates creative solutions and enhances our customer relations.

If you share our passion for inspiring progress—for bringing about bold shifts in how people, economies and societies operate—then you belong with Ingersoll Rand. Progress begins with you.

Primary Location: Guangdong-China

Job: Service

Schedule: Full-time

Shift: Day Job

Status: Regular

Type: Entry Job/Early Talent

Posting: Jun 27, 2018, 12:40:24 AM