Ingersoll Rand Team Leader Service Operations (Dispatching) in INDIANAPOLIS, Indiana
Team Leader/Service Operations
At Ingersoll Rand we are passionate about inspiring progress around the world. We advance the quality of life by creating comfortable, sustainable and efficient environments. Our people and our family of brands—including Club Car®, Ingersoll Rand®, Thermo King®, Trane®, American Standard® Heating & Air Conditioning and ARO® - work together to enhance the quality and comfort of air in homes and buildings; transport and protect food and perishables; and increase industrial productivity and efficiency. We are a global business committed to a world of sustainable progress and enduring results. For more information, visit http://www.ingersollrand.com/.
Ingersoll Rand is a diverse and inclusive environment. We are an equal opportunity employer, dedicated to hiring a diverse workforce; including individuals with disabilities and United States qualified protected veterans.
In this role you will oversee the day-to-day Service Fulfillment Team operations. This includes managing open calls, on time billings, proactive preventative maintenance scheduling, work in process and solve simple/complex customer feedback and complaints.
Additionally you will schedule field service technicians to accomplish a day to day scope of work, while managing customer expectations.
In partnership with the district sales offices, this role owns the customer experience for Services. This role plays a vital role in developing schedules and assigning work to meet critical service projects.
Essential functions and responsibilitiesincludethefollowing.Otherfunctionsmaybeassigned.
•Coordinates service resources
•Manages daily work flow to meet monthly, quarterly and yearly expectations. Including managing open calls, on time billings, proactive preventative maintenance scheduling, work in process.
•Working with Area Service Managers to assign team members to projects
•Schedules personnel, materials, sub-contractors and equipment based on project needs, skill sets, and availability
•Generates Work Order Documents, dispatches technicians, and notifies customers
•Responsible for customer interaction/satisfaction
•Reviews project paperwork, completed calls, and forwards project paperwork to Project Administrators
•Maintains positive customer experience by investigating concerns, routing them to the assigned staff, and responding to special requests
•Logs service start-up and service work requirements in job tracking system
•Responsible for generating, interpreting, and printing various assigned reports
•Flexibility to work overtime/weekends, as required.
•4 year college degree desired in field of business or accounting
•Data Insights and Tech Savvy knowledge of office equipment and Microsoft Office products
•Familiarity with the operation of Energy Management Systems, HVAC Systems and/or Temperature Controls desired
Ability to read and comprehend instructions, short correspondence, and memos. Ability to write correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.
Ability to add, subtract, multiple, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.
Certificates, licenses, registrations
Valid Driver’s License (occasional field visits)
While performing the duties of this job, you would regularly be required to sit, talk, and hear. You would be occasionally required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms; and stoop, kneel, crouch, or crawl. You will regularly lift and/or move up to 10 pounds and occasionally lift up to 25 lbs. Specific vision abilities required by this job include close vision, depth perception, distance vision, and ability to adapt.
Reasonableaccommodationsmaybemadetoenableindividualswithdisabilitiestoperformtheessentialfunctions of this role.
We are committed to helping you reach your professional, personal and financial goals. We offer competitive compensation that aligns with our business strategies and comprehensive benefits to help you live your healthiest. We are committed to building an inclusive and diverse culture that engages as well as values the different backgrounds and experiences of our employee, which, in turn, spurs innovation, generates creative solutions and improves our customer relations.
If you share our passion for inspiring progress—for bringing about bold shifts in how people, economies and societies operate—then you belong with Ingersoll Rand. Progress begins with you.
Primary Location: INDIANAPOLIS-Indiana
Shift: Day Job
Posting: Jun 19, 2018, 8:22:21 AM