Ingersoll Rand Customer Service Representative in Jiangsu, China
At Ingersoll Rand we are passionate about inspiring progress around the world. We advance the quality of life by creating comfortable, sustainable and efficient environments. Our people and our family of brands—including Club Car® , Ingersoll Rand® , Thermo King® , Trane® , American Standard® Heating & Air Conditioning and ARO® - work together to enhance the quality and comfort of air in homes and buildings; transport and protect food and perishables; and increase industrial productivity and efficiency. We are a global business committed to a world of sustainable progress and enduring results. For more information, visit www.ingersollrand.com .
Ingersoll Rand is a diverse and inclusive environment. We are an equal opportunity employer, dedicated to hiring a diverse workforce; including individuals with disabilities and United States qualified protected veterans.
Act as a key communication link between the external customer, plants and internal cross-function teams. Accountable for ensuring that customers receive the best service/support possible, to maximize customer satisfaction, enhance the organization’s image in the market place and work together with sales team to achieve AOP target.
1. Sales Order Management
-Verification of sales order to customer actual demand, approved price, and request date. Keep agile collaboration with factory for Master Scheduling.
-Review, communication and control order price base on LOA.
-Meet customer required ship dates including expediting or delay within factory when necessary, while keep balancing with factory operation impacts.
-Work with the customer, forwarder and plant on problem resolution.
-Work with the customers & sales to receive claims. Provides reports / data to plant and coordinate the research to solution.
2. VAB, MVB & Marketing Order
-Apply VAB, MVB & Marketing Order per configuration & approval.
-Coordinate with plant and functional dept on complete schedule.
3. orecast / SIOP Maintain
-Monthly Forecast / SIOP review and management with country leader.
4. Report Maintenance:
-APR & ANZ Master Report prepare and analysis
-VAB, MVB & Marketing Order shipping record
-Reward / Promotion Record
5. Other jobs or responsibilities assigned by direct leader.
- Good at English reading, speaking & writing and windows office software.
- ERP system knowledge and experience, Oracle preferred.
- High responsibility and Self-motivated, Customer oriented and service mindset, detailed oriented
- Good communication & interpersonal skills to interact with both internal and external customers,
- Excellent negotiation and problem solving skills, e.g. flexible and quick action to solve the urgent cases or complaints.
We are committed to helping you reach your professional, personal and financial goals. We offer competitive compensation that aligns with our business strategies and comprehensive benefits to help you live your healthiest. We are committed to building an inclusive and diverse culture that engages as well as values the different backgrounds and experiences of our employee, which, in turn, spurs innovation, generates creative solutions and enhances our customer relations.
If you share our passion for inspiring progress—for bringing about bold shifts in how people, economies and societies operate—then you belong with Ingersoll Rand. Progress begins with you.
Primary Location: Jiangsu-China
Shift: Day Job
Posting: Jul 24, 2018, 2:41:01 AM