Ingersoll Rand Order Management Specialist in Shanghai, China
Describe the overall purpose of this position, including the value that it brings to the organization.
Order Management Specilist is responsible for planning and scheduling daily customer orders’ shipment, revising and cancellation, monitoring and controlling order fulfillment and expediting activities, and making invoice for customers after sales recognition.
1.Be responsible for planning and scheduling daily shipping forecast with all BUs, assure to print packing list to logistics department on time
2.Order managing for expediting, revising, cancellation and postponement according to internal and external customer requirements
3.Releasing invoices after sales recognition and delivery them to customers
4.Managing order CRD, OPD and SSD (Due Date) to control the on time shipment (OTS) and past due backlog
5.Monitoring and driving the special inventory (eg. Checkout, Waijie etc.) being dealt with in time
6.Analizing shipping information and making shipping reports to continuously improve delivery lead time and customer service level
7.Maintaining and controlling other order management persormance KPI’s.
1.University graduated or above.
2.At least 5 years’ of customer service experience, 2 years’ order management or CSR experience in MNC.
3.Good English both in written and spoken.
4.ERP and MS-Office familiarity, MFG-Pro experence is preferred
对ERP 系统和办公软件比较熟悉，最好有MFG-Pro 的经验
5.Strong Customer orientation and communication skill
6.Proactive and good coordination, can work under high pressure
7.Logistics, SCM management certification preferred
Primary Location: Shanghai-China
Job: Global Integrated Supply Chain
Shift: Day Job
Posting: Jul 10, 2018, 8:45:23 PM