Ingersoll Rand Order Management Specialist in Shanghai, China

Description:

Position Summary:

Describe the overall purpose of this position, including the value that it brings to the organization.

Order Management Specilist is responsible for planning and scheduling daily customer orders’ shipment, revising and cancellation, monitoring and controlling order fulfillment and expediting activities, and making invoice for customers after sales recognition.

订单管理专员负责日常计划和安排客户订单的发运、修改和取消等工作,监控和管理订单的履行,加急等活动,并在销售确认后给予开具发票支持。

Main Responsibility:

1.Be responsible for planning and scheduling daily shipping forecast with all BUs, assure to print packing list to logistics department on time

负责每天与对应业务单位协调及安排订单发运计划并实施,确保每天需要发运的订单按时打出装箱单给物流部门

2.Order managing for expediting, revising, cancellation and postponement according to internal and external customer requirements

根据内外部客户要求,对订单进行加急,修改,取消,延期等管理操作

3.Releasing invoices after sales recognition and delivery them to customers

根据当月销售确认的情况,按内外部客户的要求开具发票并寄至要求的地址

4.Managing order CRD, OPD and SSD (Due Date) to control the on time shipment (OTS) and past due backlog

管理和控制订单需求日期,承诺日期和截止日期,以确保准时发运率和未结订单比率

5.Monitoring and driving the special inventory (eg. Checkout, Waijie etc.) being dealt with in time

监控和推进各项特殊库位(外借等)的账务核销

6.Analizing shipping information and making shipping reports to continuously improve delivery lead time and customer service level

对准时发运情况进行报表分析,并持续改进交付和客户服务水平

7.Maintaining and controlling other order management persormance KPI’s.

保持和控制其他赋予的订单管理绩效指标

Job Requirements:

1.University graduated or above.

本科学历

2.At least 5 years’ of customer service experience, 2 years’ order management or CSR experience in MNC.

至少5年的客户服务经验,并有2年制造工厂订单管理或客服的工作经验

3.Good English both in written and spoken.

良好的英语听说读写能力

4.ERP and MS-Office familiarity, MFG-Pro experence is preferred

对ERP 系统和办公软件比较熟悉,最好有MFG-Pro 的经验

5.Strong Customer orientation and communication skill

优秀的客户沟通能力

6.Proactive and good coordination, can work under high pressure

积极主动,协调能力强,能承受高压力的工作

7.Logistics, SCM management certification preferred

有供应链,物流等方面专业认证的优先

Primary Location: Shanghai-China

Job: Global Integrated Supply Chain

Schedule: Full-time

Shift: Day Job

Status: Regular

Type: Experienced

Posting: Jul 10, 2018, 8:45:23 PM